Application Process and Fees

Once you have found your ideal property, you will be allocated a Property Manager who will be your main point of contact, and within the following five simple stages you will be happy in your new home:

1. Reserve the property online and provide us with your contact details and the initial holding deposit (for further details of required fees, please see below). For more information on how to reserve a property, please click here.
2. Download an application form, by clicking here and send us the completed form via fax or post. We carry out references and use a credit referencing agency.
3. We will contact you, hopefully within 48 hours, to confirm the success of your references. We will need a copy of all applicant's passports and one proof of address for your most recent UK address (not a mobile phone bill).
4. We will agree on a provisional tenancy commencement and check-in date.
5. You will be sent a draft tenancy agreement and invoice (payment to be cleared by your commencement date, as per our Fees and Terms on application form). This will enable you the chance to understand the detailed agreement and seek any additional advice you may require. Please note that our agreements have been approved by a Barrister and are Office of Trading Standards friendly.
6. Redmayne Arnold and Harris is a member of the Tenancy Deposit Scheme, which is run by The Dispute Service Limited. Your deposit will be held as 'Stakeholder' in a non interest bearing account. Further information will be provided to you with your Tenancy Agreement at the commencement of the tenancy.
7. Commence Tenancy. You will meet with your Property Manager, usually at our office, who will provide you with a comprehensive information pack containing your tenancy agreement, inventory, utility meter readings and telephone numbers for you to call to set up your new accounts, and other relevant information. We support the company www.ihavemoved.com and recommend it as a hassle free way to organise utilities when you change address. You then pay your deposit and rent (as per Fees and Terms attached to application form), sign the tenancy agreement, and take the keys.

Rent is collected each month via standing order. If you are in a shared house, we ask that the rent comes from one bank account. Credit and debit cards payments are also acceptable if a standing order can not be set up in time, however, card transaction fees will apply.

Throughout your tenancy we aim to provide an efficient and helpful service. We do everything we can to ensure that you rent a safe and quality property. Maintenance items reported to us are logged and monitored through to completion. All maintenance contractors are recommended, qualified and trustworthy.

Whilst we aim to allow you to enjoy your tenancy without interruption, we do conduct property inspections every three months. This allows us to not only check that you are happy at the property, but to produce a report for the Landlord detailing any short-term or long-term maintenance issues.

Required Tenant Fees

Payable on application:

Holding Deposit : £200.00 inc VAT
The holding deposit is paid to reserve the property. The application is subject to references, contract and Landlord's approval.

Reference Fee : £35.25 inc VAT (per person)
Once the above holding deposit and fees have cleared, we will cease advertising the property and process your application accordingly. In the event of the Landlord withdrawing the property, the amount of £200.00 will be refunded to you. However, should you decide to withdraw your application once we have started the referencing process or if the references are unsatisfactory the holding deposit will not be refunded.

Payable prior to signing and commencement of tenancy:

The following amounts must be received as cleared funds on the date that your tenancy commences. The preferred method of payment is therefore cash or bankers draft. A personal cheque will require five working days to clear and a bank transfer will require four working days to clear.

Credit and debit card payments are accepted on the day of commencement, however card transaction fees will apply. The charges are £1.00 per debit card transaction and 2% per credit card transaction.

Deposit : £ one months rent + £200.00

Please see information regarding the Tenancy Deposit Scheme

Rent : £ one months rent or equivalent proportion
We require all rent to be paid on the 1st of each month. Therefore, if you commence a tenancy prior to the 15th of a month your first rent payment will need to consist of the rent for the day you commence until the last day of that month inclusive. If you commence a tenancy after the 15th day of the month, your first rent payment will consist of payment for the day of commencement to and including the last day of the following month.

Tenancy Agreement Fee: £85.00 (plus VAT)

Checkout Fee: Variable due to size (please see table on Application Form)

Pet Fee : £50.00 plus VAT (where applicable)
This is a non-returnable fee charged to cover costs of cleaning and treating the property for pet-related pests following the end of a tenancy where pets have been kept in the premises.

Payable during Tenancy:

Rent : £ one months rent or equivalent proportion
Payable in advance of the 1st of each month by standing order. A standing order form to give to your bank will be provided at check-in, or a form can be downloaded from our section TENANT DOWNLOADS on this site.

Renewal Fee : £35.25 (inc VAT)
This fee will be charged when the fixed term of the tenancy is renewed and represents a contribution to our costs of preparing relevant documents and a new agreement.