Association of Residential Letting Agents

We are very proud to be a full member of The Association of Residential Letting Agents (ARLA). ARLA was formed in 1981 in response to the high level of growth in this specialised sector of the property market and the realisation that a separate organisation was required to act as the professional and regulatory body for UK Letting Agents and promote a consistency of standards in the sector.

Benefits and support we offer, as a member of ARLA, to Landlords and Tenants:

1. Professional Standards
As a full member of ARLA, we are governed by Principles of Professional Conduct that provide a framework of ethical and professional standards that exceed those that the law demands. These principles can be obtained from the ARLA website at www.arla.co.uk/info/princeconduct.htm

2. Protection
All client and tenant monies are kept in designated client accounts and are covered by the ARLA bonding scheme, thus ensuring protection from the misappropriation of money belonging to a Landlord or Tenant.

We have full Professional Indemnity Insurance which covers us for loss or damage to the Landlord and/or Tenant caused by human error or negligence on the part of our staff or management which results in a claim for compensation for financial loss or damage relating to the tenancy.

3. Complaints/Discipline
The association has its own complaints and disciplinary procedures so that any dispute is dealt with fairly and efficiently.

4. Marketing Advantage
ARLA is seen as a benchmark for professionalism that both Landlords and Tenants can have confidence in and, as such, provides a unique marketing advantage to attract tenants.

Please refer to the ARLA website www.arla.co.uk for additional information.